Business

What sets an entrepreneur apart from a ‘normal’ person? What makes them special and gives them the ability to come up with ideas the rest of us look at and say “I wish I’d thought of that”? We could turn to the obvious conclusion; it’s in their genes – they’re born with an innate ability to dream up brilliant ideas that are capable of changing the world, and make them a reality. The truth, however, is rather more encouraging, because it means we’re all capable of becoming entrepreneurs – providing we develop the right mindset and set of habits. In…

“Sorry, Dave is not in today – can anyone else help?” So often the bearer of bad news, those immortal words can be frustrating to have to call upon and the resulting customer response nothing more than a pain to deal with. After all, only Dave can deal with the enquiry in question and he doesn’t return from his holiday for another two weeks. What to do? Brush the request off as nothing more than an inconvenience in Dave’s absence or risk using the suggestion that it can wait until he returns, thus leaving the customer query unanswered and in…

How often have you sent an email to a colleague or customer only to wait and wait for a reply that never arrives? If this is a regular occurrence in your working day, you’re doing something wrong. But you’re not alone, so don’t feel too bad – email is woefully misused and misrepresented in business, and we’re all guilty of fanning the flames at some stage.It doesn’t have to be this way Welcome to our ultimate guide that will help you work out why people aren’t reading your emails! 1. They’re way, way too long Back in 2013, the average…