Without an HR function at all until 2017, Solid Solutions relied on limited internal systems to connect employees, managers and teams.
On joining the business to form the HR department of one, HR Manager – Helen Scares – found her work cut out to deliver even the simplest of data requests.
“Before Natural HR, we had some internal systems that performed specific functions for us – like holiday booking and a directory phone system. There was nothing where employees and managers could access information about other employees, teams and organisational structures.”
“As a result, any type of information request from a manager – even something as simple as, ‘Can you tell me how many days holiday my staff have got left?’ – required extensive spreadsheet crunching.”
“Similarly, a request for things like job titles, or where a team member is based, would mean having to go back into the HR contract to find out.”
“It all added up to a slow response on all kinds of queries, so self-service became a key driver behind our approach to Natural HR. We wanted
employees and managers to be self-sufficient, and work at the speed they’re used to working with everywhere else.”
Other drivers for the business included easier reporting, recruitment, improved compliance and slicker employee experience.